Author: Rich Austin

Have you been wondering how to choose the right water damage restoration company? Well you’ve come to the right place.

The aftermath of a flood can be overwhelming. You’re faced with the emotional toll of seeing your home or business in disarray, coupled with the urgent need to address the water damage and begin the restoration process. Choosing the right water damage restoration company is crucial, but amidst the stress, how do you ensure you’re entrusting your property to reliable professionals?

This is where building trust becomes paramount. By carefully selecting a company that prioritizes professionalism, expertise, and open communication, you can navigate the restoration journey with confidence, knowing your property is in safe hands.

Key Criteria for Choosing a Reputable Restoration Company:

1. Certifications and Licensing:

Look for companies with industry-recognized certifications, such as those from the Institute of Inspection, Cleaning and Restoration Certification (IICRC) or the Restoration Industry Association (RIA). These certifications demonstrate competency in restoration practices and adherence to industry standards. Additionally, verify that the company holds all necessary state and local licenses.

2. Insurance Partnerships:

Many water damage restoration companies work directly with insurance companies, streamlining the claims process for you. Inquire about the company’s insurance partnerships and their experience working with your specific insurance provider. This can ensure smooth communication and efficient claim settlement.

3. Customer Reviews and Testimonials:

Researching customer reviews and testimonials is an invaluable tool. Look for independent platforms like Google Reviews, Angie’s List, or the Better Business Bureau (BBB) to gain insights into past customer experiences. Reading positive reviews about professionalism, communication, and quality of work can provide valuable peace of mind.

4. Transparent Estimates and Contracts:

Before any work begins, ensure you receive a detailed written estimate outlining the scope of work, pricing, and expected timeline. The estimate should be clear and easy to understand, with no hidden fees or surprises. Don’t hesitate to ask questions and clarify any uncertainties before signing a contract.

5. Communication and Project Management:

Effective communication is essential throughout the restoration process. Choose a company that readily addresses your concerns, keeps you informed of progress, and promptly responds to your questions. Additionally, inquire about their project management processes to ensure clear lines of communication and accountability.

6. Equipment and Technology:

Modern water damage restoration relies on advanced equipment and technology to thoroughly dry and decontaminate your property. Ask about the company’s equipment capabilities and their approach to utilizing technology to achieve optimal results.

7. Mold Remediation Expertise:

Water damage often leads to mold growth, requiring specialized remediation techniques. Ensure the company possesses the necessary expertise and certifications to handle mold issues safely and effectively.

8. Local Presence and Understanding:

Choosing a locally established company familiar with your area’s climate, building codes, and insurance regulations can be advantageous. They understand the specific challenges your region faces and can tailor their approach accordingly.

Building Trust with Flood Department:

At Flood Department, we understand the importance of trust during an already stressful time. We are committed to exceeding your expectations by offering:

• IICRC-certified technicians with extensive experience in all types of water damage restoration.
• Direct partnerships with major insurance companies to simplify your claims process.
• Positive customer reviews across trusted platforms, highlighting our commitment to quality and service.
• Transparent estimates and contracts with no hidden fees or surprises.
• Open communication and dedicated project managers to keep you informed every step of the way.
• Advanced equipment and technology to ensure thorough drying and decontamination.
• Extensive mold remediation expertise to protect your health and property.
• Local presence and understanding of Maryland, Pennsylvania, Virginia, West Virginia, and Washington D.C.’s unique needs.

We invite you to visit our website or contact us directly to learn more about our qualifications and how we can help you rebuild your home or business with trust and confidence.

Additional Resources:

• The Institute of Inspection, Cleaning and Restoration Certification (IICRC): https://www.iicrc.org/
• The Restoration Industry Association (RIA): https://www.restorationindustry.org/
• The Better Business Bureau (BBB): https://www.bbb.org/

By following these key criteria and considering the values embodied by Flood Department, you can make an informed decision and choose a water damage restoration company that prioritizes your needs and rebuilds your trust alongside your property.

Living in Eldersburg, Maryland, means enjoying scenic beauty and close-knit communities. However, it also means being prepared for potential flooding due to heavy rains, overflowing rivers, or even coastal storm surges. Floods can cause devastating damage, impacting your property, belongings, and emotional well-being. But by taking proactive steps towards flood mitigation, you can significantly reduce the risks and protect your home and loved ones. We’ve put together a homeowner’s guide to flood mitigation.

This guide provides valuable information and actionable steps to become flood ready:

Know Your Flood Risk:

The first step is understanding your flood risk zone. The Federal Emergency Management Agency (FEMA) provides Flood Map Service Center, a user-friendly tool to determine your property’s flood zone designation: https://msc.fema.gov/portal/home. Knowing your zone helps you assess the severity of potential flooding and tailor your mitigation strategies accordingly.

Create a Personal Flood Plan:

Having a plan in place ensures swift and informed action during a flood event. Your plan should include:

• Evacuation routes: Identify multiple escape routes considering potential road closures or blockages. Mark them on a map and practice evacuation drills with your family.
• Communication plan: Establish a communication method to stay connected with family members during and after the event. Consider designating an out-of-town contact person.
• Emergency supplies: Prepare a kit with essential items like non-perishable food, water, first-aid supplies, medications, flashlights, batteries, and important documents. Refer to the Ready.gov website for a comprehensive list: https://www.ready.gov/build-a-kit

Physical Mitigation Strategies:

• Sandbagging: This time-tested technique can be your first line of defense against floodwaters. Remember, sandbags are temporary solutions and may not be appropriate for all situations.
• Property elevation: Raising your home or critical utilities (electrical panel, furnace) above the base flood elevation can significantly reduce potential damage. Explore grants and assistance programs available through FEMA or state-level agencies to help offset the cost.

Insurance Considerations:

Standard homeowner’s insurance often excludes flood damage. Consider purchasing a separate flood insurance policy through the National Flood Insurance Program (NFIP): https://www.floodsmart.gov/. Even if you’re not in a high-risk zone, flood insurance can offer valuable peace of mind and financial protection.

Additional Tips:

• Inspect your property regularly: Look for potential drainage issues, seal cracks in foundation walls, and clear gutters and downspouts to prevent water accumulation around your home.
• Install flood vents: These allow floodwaters to enter your crawlspace, which minimizes pressure on foundation walls and reduces potential damage.
• Stay informed: Subscribe to local flood warning systems and monitor weather forecasts for timely updates.

Being flood ready is an ongoing process, not a one-time event. By implementing these strategies and staying informed, you can significantly reduce the impact of floods on your home and family. Remember, the Flood Department is here to help. We offer professional water damage restoration services throughout Maryland, Pennsylvania, Virginia, West Virginia, and Washington, DC. Visit our website or contact us today to learn more about our flood mitigation and restoration services: https://www.flooddepartment.com/.

Together, we can build a more resilient community prepared to face the challenges of flooding.

Living in beautiful Maryland, comes with its perks: scenic landscapes, charming communities, and access to the Patapsco River. But it also means facing the occasional weather-related challenge, including floods. While we can’t control the elements, being prepared for flood damage can ease the stress and financial burden when disaster strikes. So what does your flood insurance cover?

One crucial element of preparedness is understanding your flood insurance policy.

Navigating insurance policies can feel like wandering through a confusing maze, but don’t worry – Flood Department is here to guide you. We’ll demystify common covered scenarios, claim filing procedures, and tips for maximizing your coverage benefits so you can weather any storm with confidence.

What Does Flood Insurance Cover?

First things first: what exactly does flood insurance cover? Unlike standard homeowners insurance, flood insurance specifically protects your property and belongings against losses caused by rising water.This includes:

• Direct physical damage to your building structure, foundation, and covered contents like appliances and furniture.
• Additional living expenses if your home becomes uninhabitable due to flood damage, such as hotel stays or rental costs.

Remember, flood insurance only covers damage caused by rising water, not other water-related issues like:

• Sewer backups (though some policies may offer optional coverage)
• Broken pipes (covered by homeowners insurance)
• Surface water (may be covered by additional riders)

For a comprehensive understanding of your specific coverage, refer to your policy documents or consult a trusted insurance professional.

Claim Filing Essentials: Know Your Process

Facing flood damage is stressful, but knowing how to file a claim can streamline the process. Here’s what you need to do:

1. Report the damage: Contact your insurance company immediately, ideally within 72 hours of the flood event. This allows for prompt assessment and avoids potential claim delays.
2. Document everything: Take detailed photos and videos of the damage, including affected areas, damaged belongings, and floodwater levels. Gather receipts for any temporary repairs or emergency purchases.
3. File your claim: Submit your claim online, by phone, or through your agent. Be prepared to provide details about the incident, your policy information, and supporting documentation.
4. Work with your adjuster: An insurance adjuster will be assigned to assess the damage and determine your coverage amount. Collaborate openly and provide any requested information promptly.

Remember, the more organized and prepared you are with documentation and information, the smoother the claim process will be.

Maximize Your Coverage: Pro Tips for Success

Understanding your policy and filing procedures are key, but here are some additional tips to ensure you get the most out of your flood insurance:

• Review your policy regularly: As your needs and property value change, so might your coverage requirements. Update your policy accordingly to avoid gaps in protection.
• Consider additional coverage: Depending on your location and risk factors, consider optional riders for sewer backups, overland flooding, or increased contents coverage.
• Take preventive measures: Mitigating flood risks by elevating appliances, waterproofing basements, and installing sump pumps can lower your premiums and potentially reduce damage severity.
• Choose a reputable provider: Research companies with strong financial stability and positive customer reviews to ensure smooth claims processing and reliable support.

Remember, Flood Department is always here to help! Reach out for more information on flood insurance basics, risk assessment tools, and valuable resources to guide you through the process.

Additionally, the Federal Emergency Management Agency (FEMA) offers a wealth of information on flood preparedness and flood insurance on their website: https://www.fema.gov/flood-insurance.

By understanding your flood insurance coverage, knowing the claim filing process, and implementing smart strategies, you can weather any flood with confidence and minimize the financial impact on your home and belongings. Don’t wait until disaster strikes – take action today to secure your peace of mind and protect your loved ones.

Water damage is a homeowner’s nightmare. Often associated with burst pipes and heavy rain, the reality is, water damage can sneak up from surprising sources, leaving you with costly repairs and potential health risks. Don’t be fooled by the seemingly dry corners of your home – unexpected culprits lurk within, waiting to unleash their watery wrath. Let’s delve into the unexpected sources of water damage and equip you with the knowledge to detect and prevent these hidden threats.

Faulty Appliances: Beyond Leaky Faucets

While dripping faucets are a telltale sign of trouble, they’re not the only appliance villains. Dishwashers, washing machines, and even refrigerators can harbor leaks. Check hoses and connections regularly for cracks or wear and ensure proper drainage by clearing debris from filters and drains. Pay attention to unusual sounds or vibrations, as they might indicate internal leaks. Remember, early detection is key, so be mindful of any changes in your appliances’ performance.

Silent Storms: The Threat of Roof Leaks

Even minor roof damage can lead to major water infiltration. Schedule regular inspections, especially after storms, to identify loose shingles, cracked flashing, or clogged gutters. Look for telltale signs like water stains on ceilings or walls, musty odors, or even unexplained mold growth. Don’t underestimate the power of preventive maintenance. Sealant touch-ups and proper gutter cleaning can go a long way in protecting your roof and your home from hidden leaks.

Condensation Catastrophe: When Moisture Becomes Mischief

Believe it or not, even everyday activities can contribute to water damage. Cooking, showering, and even drying laundry generate moisture that, if not properly ventilated, can condense on hidden surfaces, leading to mold growth and structural damage. Invest in proper ventilation like exhaust fans and dehumidifiers. Ensure adequate air circulation, especially in bathrooms and laundry rooms. Remember, prevention is cheaper than remediation, so address those moisture concerns before they turn into costly problems.

DIY Troubleshooting Tips: Be Your Own Water Detective

While professional help is always recommended for major issues, some DIY detective work can go a long way in the early stages. Turn off the water supply to isolate the source of a leak. Use a moisture meter to check for hidden dampness behind walls or under flooring. Visible signs like peeling paint, warped wood, or even rusting nails can also point to hidden water damage. Remember, when in doubt, call a professional for a thorough assessment and proper mitigation.

Preventing the Deluge: Proactive Steps for a Watertight Home

An ounce of prevention is worth a pound of cure, especially when it comes to water damage. Regular maintenance is your best defense. Install water leak detectors in vulnerable areas, like basements and laundry rooms. Invest in smart home devices that can monitor temperature and humidity, alerting you to potential problems before they escalate. Finally, educate yourself and your family on water conservation practices and responsible appliance use.

Don’t let hidden water damage turn your home into a watery nightmare. By being aware of the unexpected culprits and taking proactive steps, you can keep your home safe and dry. Remember, early detection and prevention are key. And if disaster strikes, Flood Department is here to help you navigate the restoration process with our expertise and dedication. Learn more about water damage restoration services and start living worry-free today!

Additional Resources:

• The National Oceanic and Atmospheric Administration (NOAA): https://toolkit.climate.gov/ provides valuable information on flood risks and preparedness.
• The Federal Emergency Management Agency (FEMA): https://www.floodsmart.gov/ offers flood insurance options and resources for homeowners.

By staying informed and taking action, you can ensure your home stays a haven, not a victim of hidden water damage.

If water is seeping through your roof, don’t panic. Take action and win the battle!  Here are some DIY tips on how to deal with a roof leak.

Telltale Signs of a Leaky Roof

Your roof is probably leaking if you have water stains going across the ceiling or down your walls.  They usually show up as brown spots.  Fix leaks right away to avoid an expensive repair bill down the road. Even small leaks can lead to big trouble. If you let them go, they can cause mold, damage your ceiling and destroy the insulation.

Finding Roof Leaks

When searching for a leak, look for items that penetrate the roof. Chimneys, plumbing and roof vents are the most common sources of leaks.  Sometimes water appears at a spot some distance away from the leak, making smaller leaks harder to find. Look for roof patches that are brittle or damaged by age. Also, examine metal roof flashing. Once you spot a problem, go into the attic with a flashlight and look for water stains, black marks or mold.

Preventing Roof Leaks

There are steps you can take to prevent leaks from occurring.  Water can seep into your home through cracked, bent and missing roof shingles. Replace missing shingles right away. A cracked shingle can be repaired with roof sealant.  Call a professional if you feel you don’t have the ability to make the repairs yourself.

Look for puddles on your roof after it rains.  Ponding can cause a roof to rot, which can lead to leaks and water damage.  Flat and low-sloped roofs are the most vulnerable.  Have the surface repaired as soon as possible.

Clear out your gutters regularly.  If they are clogged, they won’t be able to properly move water away from your roof and siding.  Gutter guards help prevent debris buildup so you won’t have to clean your gutters as often.

Inspect your attic ceiling for leaks.  If you notice damaged or moldy insulation; rotting or stained boards or ceiling panels, you may have a leak.

In areas that have a lot of snow and ice, ice dams can form.  Heat rises from your home and melts the snow on the roof.  The snow melt can refreeze on the colder edges of your roof and clog your gutters.  Check your attic to make sure it has enough insulation.  

How to Manage Roof Leaks

After you schedule a date for repairs to be made,  you can take a few temporary measures while you wait.

Minimize the damage to the inside of your home.  Move furniture and valuables to another spot. Cover the area with a waterproof plastic sheet or tarp. Place a large bucket beneath the leak to catch falling water.

Check the attic or crawlspace to try to pinpoint the source of the leak.  If you find it, create a barrier. Try laying a piece of plywood across the joists to stop the water from reaching the ceiling.  Place a large bucket on top..

You can also redirect the leaking water with a bottle funnel.  This homemade device features a hose, an empty plastic bottle, and duct tape. The water will flow through the tunnel and out of the house.

Has Water Damaged Your Home?

When it comes to home disasters,  Flood Department is here to help. We provide repair and clean-up services for homeowners and businesses.  We are dedicated to helping reverse the damage done by water, mold, sewage, smoke and more.  We cover Maryland, Pennsylvania, Virginia, West Virginia, and Washington, D.C. Contact us today at 301-829-2600 or visit us online.

Sources:

https://improveitmd.com/managing-roof-leaks/

https://modernize.com/homeowner-resources/roofing/best-ways-to-prevent-water-damage-on-your-roof

https://www.familyhandyman.com/list/roof-repair-how-to-find-and-fix-roof-leaks/

If your basement has suffered water damage, you are not alone.  Statistics show 98% of basements will experience some sort of water damage.  Household water damage costs up to $20 billion annually, and 14.6 million homes are at risk of flooding.  Here’s how to waterproof your basement from the outside.

How Water Enters Basements

There are several  ways water can seep into your basement and cause a mess. Here are a few of them to look out for.

Foundation Leaks

Wall cracks are the most common source of seepage in basements with a poured concrete foundation.  They are usually caused by stress, settling or shrinkage during the concrete’s curing process.  Most cracks are hairline ones and are relatively easy to fix.

Floor Seepage

Seepage from the floor happens often, especially during heavy downpours.  Water gets in through cracks in the basement floor and the cove joint.  Sealing the cracks isn’t recommended.  You are best off having an interior drain tile system installed.   It drains the water that has collected beneath the floor and directs it to a sump pump.

Sump Pump Issues

Sump pumps don’t always work as they should.  If you suspect problems, contact a professional for an inspection.

Water in Window Wells

If there’s too much water in the window well, it can easily leak through the window frame and into your basement.  Leaves and other debris can easily clog the drain, allowing water to build up.  As soon as the weather conditions allow, remove the water from the well.  This can be done with a wet/dry vacuum or a pump. You might want to consider buying a custom window well cover. 

Uneven Grading

If your home isn’t properly graded, water can easily seep into your basement.  Make sure the ground is sloped away from your home. If you live on flat land, make sure the grading doesn’t extend above the top of the foundation.  If it does, water can access your basement through cracks in the mortar.

Waterproofing Essentials

Before you start doing a waterproofing project in your basement, there are some basic steps you can take to make the job easier.

Clean the area you will be waterproofing. Remove any existing coatings on surfaces. Many waterproofing products won’t work unless they are applied directly to the foundation.  Plug holes and large cracks with hydraulic cement. Seal smaller cracks with filler. Use caulk to seal openings in doors, windows, and window wells. Once you are done sealing, put a waterproof coating on your basement surfaces.

Protect Your Basement

There’s no doubt that water can wreak havoc if it gets into your basement. Here are some tips that will help keep the water away.

Maintain the foundation by sealing up any cracks. Gutters that have proper downspouts and extensions will steer water away from your home’s foundation.  Make sure they are free of debris.  Locate downspouts at least six feet away from your home to stop water from collecting.  Install a sump pump to get water out of your basement. Control condensation by insulating pipes and walls.  Reduce the humidity level with a dehumidifier.

Let Us Clean Up the Mess

When it comes to home disasters,  Flood Department is here to help. We provide repair and clean-up services for homeowners and businesses.  We are dedicated to helping reverse the damage done by water, mold, sewage, smoke and more.  We cover Maryland, Pennsylvania, Virginia, West Virginia, and Washington, D.C. Contact us today at 301-829-2600 or visit us online.

Sources:

https://www.uswaterproofing.com/learning-center/top-5-most-common-basement-waterproofing-problems

https://www.ringsend.com/blog/post/how-to-waterproof-your-basement-in-5-steps

https://ipropertymanagement.com/research/water-damage-statistics

https://www.drymich.com/resources/basement-waterproofing/tips-to-protect-your-basement/